Refund policy

Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

However, for customers who have not seen results after 12 consecutive weeks of use, we will still offer a refund, even if these conditions are not met.

To initiate a return, you can contact us at contact@lashbymaya.com.

Shipping

The customer is responsible for the shipping costs to return the item. We will provide you with instructions on how to send your package back, including the return address. Please note that items returned without prior return authorization will not be accepted.

You can always contact us for any return inquiries at contact@lashbymaya.com.

Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and rectify it.

Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The quickest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned earlier, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds:
We will notify you upon receiving and inspecting your return, and inform you whether the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you didn't got your money back, please contact us at contact@lashbymaya.com.